Player Wellbeing
Gaming should always be a source of entertainment — not stress. vvjili is committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience healthy, balanced, and fully in their control. We believe that a safe player is a happy player, and that starts with transparency and the right safeguards in place.
If you ever feel that gaming is affecting your daily life, please use the tools below or reach out to our support team at [email protected]
Tools & Controls
vvjili gives every registered Filipino player direct access to a set of practical tools designed to keep gaming enjoyable and within healthy boundaries. You can activate any of these controls through your account settings at any time.
Set a daily, weekly, or monthly cap on how much Philippine pesos you can deposit into your vvjili account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to stay in control of your gaming budget. Limits take effect immediately when you lower them, and any increase requires a short cooling-off period to prevent impulsive decisions. We strongly encourage all players to set a deposit limit when they first register.
It is easy to lose track of time when you are enjoying slots or live casino games on your mobile. vvjili lets you set a session duration reminder so that you receive a notification after a set number of minutes or hours of continuous play. This gentle nudge helps you step back, reassess, and decide whether to continue or take a break. Regular breaks are proven to support better decision-making and reduce the risk of chasing losses. You can adjust your reminder interval at any time from your account dashboard.
If you feel that you need a longer break from gaming, vvjili offers a self-exclusion option that temporarily or permanently restricts access to your account. You can choose a cooling-off period of 24 hours, 7 days, 30 days, or a longer duration that suits your needs. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. Our support team can also assist you in activating self-exclusion immediately if you prefer to do it through a direct request. We take all self-exclusion requests seriously and process them without delay.
Your vvjili account includes a full transaction and gaming activity log so you can review exactly how much time and money you have spent over any given period. Transparency about your own habits is a powerful first step toward responsible play. Reviewing your history regularly helps you spot patterns early and make informed decisions about your gaming behaviour. The activity log is available at any time from your account settings and covers all deposits, withdrawals, and game sessions. We recommend checking it at least once a week as part of a healthy gaming routine.
Reality check notifications pop up at regular intervals during your gaming session to remind you of how long you have been playing and how your balance has changed. These brief prompts are designed to interrupt automatic play and encourage you to make a conscious choice about whether to continue. You can customise the frequency of reality checks to suit your preferences — from every 15 minutes to every hour. Many Filipino players find that these small interruptions make a significant difference in keeping their sessions intentional and enjoyable. Reality checks are enabled by default for all new vvjili accounts.
Our player support team is available around the clock to assist with any responsible gaming concerns, account restrictions, or questions about the tools described on this page. You can reach us at [email protected] and expect a prompt, non-judgmental response. We are trained to handle sensitive conversations with care and to connect players with additional resources when needed. No request related to responsible gaming is ever treated as low priority — your wellbeing comes first. If you are unsure which tool is right for your situation, our team will help you find the best option.
Know the Signs
Recognising the early warning signs of problem gambling is important for every player. The following behaviours may indicate that gaming is having a negative impact on your life — if any of these sound familiar, please reach out for support.
Spending more money on gaming than you originally planned, or chasing losses by depositing additional funds to try to win back what you have lost.
Feeling restless, irritable, or anxious when you are not able to play, or using gaming as a way to escape from stress, problems, or negative emotions.
Neglecting work, school, family responsibilities, or personal relationships because of the time or money spent on gaming activities.
Borrowing money, selling personal belongings, or taking on debt in order to fund gaming sessions or cover losses incurred while playing.
Hiding your gaming activity from family members or close friends, or feeling guilt and shame about the amount of time or money you spend on gaming.
Need to talk to someone?
If you or someone you know is struggling with problem gambling in the Philippines, please seek help from a qualified professional or counselling service. You can also contact our support team at [email protected] — we will listen without judgement and help connect you with the right resources. Remember: asking for help is a sign of strength, not weakness, and taking action early makes a real difference.
Play Smart, Play Safe
Have questions about our responsible gaming tools or need help setting up account controls? Our FAQ page has quick answers, or you can log in to manage your limits directly from your account dashboard.