vvjili Privacy Policy

When you register an account on vvjili, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full legal name, date of birth, mobile number, email address, and the payment details associated with your chosen deposit method such as GCash or Maya. We also collect information you provide when you contact our support team, update your account profile, or participate in any promotional activity on the platform. In addition to information you provide directly, we automatically collect certain technical data when you access the platform from your mobile browser or device — this includes your IP address, device type, operating system version, browser type, and session activity logs. We collect this technical data to maintain platform security, detect unusual account activity, and improve the overall performance of the vvjili mobile experience for Filipino players. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and payment processing.

vvjili uses the personal information we collect primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. Your contact details are used to send you important account notifications such as transaction confirmations, security alerts, and updates to our platform terms or policies — these communications are service-related and are not optional while your account remains active. We may also use your information to verify your identity in line with our Know Your Customer (KYC) obligations, which are a standard requirement for licensed online gaming platforms operating in the Philippines. Aggregated and anonymised usage data may be used internally to analyse platform performance, identify popular game categories, and improve the mobile experience for all players — this analysis does not identify you personally. We do not use your personal information to serve third-party advertisements, and we do not sell your data to marketing companies or data brokers under any circumstances. If you have opted in to receive promotional communications from vvjili, we may use your contact details to inform you of relevant offers, bonuses, or VIP programme updates — you can opt out of these at any time through your account settings.

vvjili does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP deposits and withdrawals, identity verification providers who support our KYC process, and technology partners who help maintain platform infrastructure and security. All third-party service providers who receive your data are contractually required to handle it securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our Terms and Conditions. In the event that vvjili undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity — in such cases, we will notify registered players and ensure that the same level of data protection continues to apply.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the vvjili platform is encrypted using industry-standard protocols, and sensitive account information such as passwords is stored in hashed form — meaning it cannot be read even by our internal team. Access to personal data within our organisation is restricted to staff members who require it to perform their specific job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews of our platform infrastructure to identify and address potential vulnerabilities before they can be exploited. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security — if you suspect that your account has been compromised, you should change your password immediately and contact our support team so that we can take prompt action to secure your account. You also play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone else.

As a registered player on vvjili, you have the right to access the personal information we hold about you and to request a copy of it at any time by contacting our support team. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it — we encourage you to keep your account details current to ensure smooth processing of transactions and communications. You may also request the deletion of your personal information in certain circumstances, such as when your account is permanently closed and there is no longer a legal or regulatory requirement for us to retain it. Please note that some information may need to be retained for a defined period after account closure in order to comply with anti-money laundering regulations and other applicable Philippine legal requirements. If you have concerns about how vvjili handles your personal data, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests in a timely and transparent manner, and our support team is available to assist you with any questions about your privacy rights.

vvjili uses cookies and similar technologies to maintain your login session, remember your platform preferences, and ensure that the mobile browsing experience functions correctly across visits. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies may remain on your device for a set period to help us recognise you on return visits and reduce the need to log in repeatedly. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external companies to build a profile of your browsing behaviour across other websites. You can manage or disable cookies through your mobile browser settings at any time — however, please be aware that disabling certain cookies may affect the functionality of the vvjili platform, including your ability to stay logged in during a gaming session. Our use of cookies is limited to what is necessary for platform operation and basic analytics that help us understand how Filipino players interact with the site so that we can continue to improve it.

vvjili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account dashboard or registered contact details. Your continued use of the vvjili platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we collect, use, and protect your personal information. If you have any questions about this Privacy Policy or about how your data is handled, please visit our FAQ page or reach out to our support team directly at [email protected].